The State Department for Immigration and Citizen Services has acknowledged concerns raised by passport applicants regarding the unavailability of A and B Series passport booklets on the eCitizen application portal.
eCitizen is the Government of Kenya’s official online service delivery platform through which citizens and foreign nationals access government services, including passport applications.
The platform allows applicants to submit applications, make payments, and track progress electronically to enhance efficiency and convenience.
The A and B Series passport booklets are among the common administrative categories of Kenyan passport books. They serve the same purpose of facilitating international travel but differ in internal production batches and security control features used for administrative tracking.
All ordinary passports come in three series based on the number of pages: A Series (34 pages) at KES 7,550, B Series (50 pages) at KES 9,550, and C Series (66 pages) at KES 12,050. These are suitable for regular travel and personal use.
Kenya offers several other types of passports to cater to different needs. Diplomatic passports are issued to government officials and diplomats, costing KES 15,050. They provide certain privileges during international travel. In cases of damage or loss, mutilated or lost passports can be replaced at a higher fee of KES 20,050.
For non-citizens, Kenya issues a Certificate of Identity at KES 3,050, while a temporary permit is available for short-term travel at KES 1,050. Additionally, an Interstate Pass for East African Community (EAC) travel is issued free of charge to facilitate regional movement without a full passport.
In a statement sent to newsrooms, the Department said it has put in place measures to ensure that all passport applications continue to be processed in a timely manner, without causing inconvenience to applicants.
The Department reaffirmed its commitment to facilitating travel in line with its mandate, and that efforts are ongoing to ensure the availability of all passport booklet series.
Applicants have been urged to remain patient as the issue is being addressed. The agency said it is ensuring continuity of passport production, upholding document security, and maintaining uninterrupted service delivery.
The Directorate of Immigration Services operates under the State Department for Immigration and Citizen Services within the Ministry of Interior and National Administration.
The department is mandated to oversee the management of services relating to Kenyan citizens and foreign nationals. It also executes its functions in accordance with other applicable laws, policies, and administrative instructions.
